SellerDPRIME SOLUTIONS PTY LTD · ABN 81693267444
Contacthello@mapandmention.com
Address59 Propellor Avenue, Leppington NSW 2179, Australia
Effective2026-08-27
1. Before work begins
Ask to cancel as soon as possible. If the payment has settled but the audit has not begun, the seller will ordinarily return the amount received. Any provider fee that may lawfully be withheld must have been disclosed before payment and supported by the settlement record; no undisclosed deduction is assumed.
2. After work begins
If work has begun, contact support with the order reference and concern. Depending on the work completed and applicable law, the practical remedy may be a correction, completion of missing agreed work, partial refund, or full refund.
3. Service problems
If the service is not delivered with due care and skill, is not fit for an agreed purpose, or does not match its description, remedies are handled according to the seriousness of the failure and applicable consumer law. A major failure may entitle the customer to cancel and obtain a refund or other remedy.
4. What is not a promised result
A refund is not automatically due because a search engine, map platform, customer, or market does not produce a hoped-for ranking, enquiry, or revenue outcome. The service promise is the stated evidence review and repair brief, not control over third-party systems.
5. How to request a remedy
Use the published support email and include the order reference, business name, issue, and preferred remedy. Do not send card details or passwords. Refunds are returned through the original payment route where reasonably possible.